Payment is required at the time of booking. Cancellations and changes are accepted up to 24 hours prior to scheduled activity time without penalty. Any cancellations made within 24 hours of activity time and “no shows” are subject to a 100% cancellation fee, no refunds, no session credits, no exceptions. There will be no rescheduling or changes within 24 hours of reserved session time. A “no show” is defined as not arriving by activity departure time. Cancellation requests must be made in writing by email to Reservations@NorthTahoeAdventures.com.
We offer an exciting, fun, and affordable activity for the whole family. As such, we are very popular and are often completely sold out. Because we turn away so many people and have such a short busy season, we are not able to offer refunds that do not meet the cancellation policy. Before making a reservation, we will assume you have read the following;
1. Please only reserve the exact number of spots you need,
2. Confirm all participants are willing and able to do this activity, (not terrified of heights, in good health and able to adequately perform the tasks required of them, fit within our operating parameters – 260 lbs or less and 5 years of age or older),
3. Understand the difference between the course zones and reserve for the correct one – (Monkey or Flying Squirrel) We cannot switch your group if you reserve the wrong course zone.
Group Cancellation Policy
Groups reservations of 10 or more must be paid in advance. A refund will be given for whole-group cancellations more than 7 days in advance. Whole-group cancellations within 7 days but more than 24 hours will be subject to a 50% cancellation fee. Partial-group cancellations within 24 hours are subject to a 100% cancellation fee.
Circumstances that require us to close the entire park, other than weather, will result in a session credit or refund by original method of payment. This is a % credit or refund based on the time remaining in your session.
All of our activities operate RAIN, SNOW, or SHINE. Only severe weather conditions such as fire or lightning will temporarily close the Treetop Adventure Park courses and SV Ropes Course.
In the event we temporarily close the courses due to lightning, guests can receive either; a Session Credit, reschedule if possible, or refund IF the courses have been closed more than one hour during your session or from your session start time.
(Weather Policy) Do I have to wait here for an hour to get a refund?
No, we recommend you wait to see if the courses reopen, however, this is your choice. Leaving may result in you not receiving a refund or credit. If the courses reopen within an hour and you have left the premises, you will not be refunded. If the courses do reopen, you are welcome to finish your 2.5-hour session, the amount of time we were temporarily closed will be added to the end of your session time. If the courses remain closed more than an hour, you will receive a credit or refund regardless of whether or not you waited on the premises.
If I choose to wait, do I have to stand here? In the rain, etc?
No, you can leave to do what you want. Check in after 25 minutes or so for an update.
(Weather Policy) What if I am already on course and am required to get down?
If we cannot open within an hour, partial credits and refunds will be offered to those that were already on course as per the schedule below; If closure happens;
0 – 29 minutes from session start = 100% refund of price or 100% weather credit
30 – 59 minutes from session start = 75% refund of price in the form of a weather credit
60 – 89 minutes from session start = 50% refund of price in the form of a weather credit
90-119 minutes from session start = 25% refund of in the form of a weather credit
120+ minutes from session start = no refund or Session credit
(Weather Policy) If the courses reopen and many people are waiting, how are the courses not too crowded?
For the first ½ hour of most sessions, there are 3 sessions concurrently on course. This works out to be a maximum of 96 people between the two course zones. After the first ½ hr., 32 people leave and there are then 64 people between the two course zones for the next hour. In the unlikely event the courses are closed for more than an hour, we will start issuing credits and refunds. Many people take these and leave, some people stay to see if the courses will open soon. Our experience is that the opposite of this concern usually happens; the courses reopen and are somewhat empty for a while.
(Weather Policy) There is rain and lightning where I currently am and I have a reservation in an hour, what should I do?
There are two choices;
1. You can show up for your reservation as you were expecting to; or
2. You can not show up and risk the possibility of not receiving a refund or credit because we were able to open within an hour of your session start time.
Just as the weather in the mountains changes fast, specific regions in the Tahoe basin can have somewhat different weather than other regions. Remember it is the lightning that closes the courses – this tends to be specific to a certain region and not widespread.
(Weather Policy) How does North Tahoe Adventures determine if lightning poses a danger?
We follow a well-known method referred to as the flash-bang method. It can be used as a basic method to judge how far away a lightning storm is. It is practiced as such: count the number of seconds between seeing lightning and hearing thunder and divide by 5 to get the number of miles away from the storm.
(Weather Policy) How is the flash-bang method applied in this context?
Lightning usually strikes within a 6-mile radius so if the count between lightning and thunder reaches 30 seconds or less, we will cease operations. We will resume operations after 30 minutes if lightning followed by thunder within 30 seconds does not occur again. If lightning and thunder do occur before the 30 minutes has elapsed then the 30-minute wait begins again. This process continues until at least a full 30-minute wait period is accomplished without any lightning.
What is the reasoning behind the weather policy?
Our 27+ years of experience in the North Tahoe region tells us that Summer storms typically do not last long. Often times, they come and go within an hour, but not always. Occasionally, it rains and cools off the area and dampens the dusty trails, which makes us happy. Most of the time, the lightning (followed by thunder within 30 seconds) does not stay in the area longer than an hour. As a result we are able to reopen. It may still be raining and there may still be flashes of lightning. But, if the flash is not followed by thunder within 30 seconds, then the lightening is deemed to be far enough away that the risk is within an acceptable level to allow us to operate.
Weather Policy Example
Lightning is spotted by Tahoe Treetop Adventure Park staff and we hear thunder 15 seconds after spotting the lightning. This occurs at 2:15 in the afternoon, we request everybody finish the course they are currently on and come down to the ground. If possible, we may ask some folks to turn around and return to the start. As per the weather policy, the 30-minute timing starts at 2:15.
If closed less than one hour, we will follow this schedule;
We are able to reopen the course at 3pm, 45 minutes later;
The 12 o’clock session was on course over 2 hours and is asked to return the gear,
The 1 o’clock session goes until 4:15,
The 2 o’clock session goes until 5:15,
The 3 o’clock session goes as normal until 5:30,
The 4pm and 5pm sessions operate as usual.
If closed more than one hour, we follow this schedule;
We are able to reopen the courses at 3:30, 1.25 hours later;
The 12 o’clock session had been on course over 2 hours and will not be refunded;
The 1 o’clock session had been on course for 75 minutes and will entitled to a 50% refund or credit. They are allowed to resume the courses if space and gear are available;
The 2 o’clock session had been on course for 15 minutes and will be entitled to a 100% refund or credit. They are allowed to resume the courses if space and gear are available;
The 3 o’clock session starts at 3:30 and goes until 6:00, no refunds or credits.
The 4 o’clock session starts as normal;
The 5 o’clock session starts as normal.
What is the minimum age?
The minimum age is 5 years old for the Flying Squirrel Courses. While there is no minimum age for the Monkey Courses, participants must be 4’8″ (56 inches) tall in order to participate on the 5 courses in this “zone”. No exceptions.
What is the weight limit for all courses?
There is no minimum weight, maximum weight is 260 lbs. This will be verified with a scale in the harnessing area. If you make a reservation and are not 260 lbs or less according to our scale, you will not receive a refund.
How tall does somebody have to be to participate on the Monkey Courses?
Participants must be 4’8″ (56 inches) tall to enjoy our Monkey Courses. We were somewhat lenient with this rule our first year of operation in 2012 and received many complaints from other customers that had to wait behind somebody who was too short to switch his/her own belay device. No refunds or credits will be issued if we are not able to move your child to the Flying Squirrel Courses.
My child did the Monkey courses with adults when you first opened, why can’t he/she do that again this year?
While we did allow this occasionally our first year of operation, 2012, we received many complaints from other customers delayed while doing the courses because of such arrangements. It just isn’t fair to other participants on the courses. Apologies.
Do guides or staff go with the participants?
The technology we have invested in allows the tours to be self-guided. Each tour begins with a short ground school and then participants are able to use the various courses as they wish, with staff monitoring and lending assistance from the ground. This is not a guided tour; staff monitors from the ground. All Aerial Adventure Parks operate in this manner. We are not offering anything out of the norm.
Do I have to stay the entire 2 1/2 hours?
No, since it is a self-guided tour of the courses, you can stop before the 2 1/2 hours have passed.
What should I wear/bring?
Please wear closed-toes shoes that tie (tennis shoes, hiking shoes or boots), comfortable clothes that allow you to climb in a full body harness, a layer that zips (hoodie, fleece, jacket) so that it can be taken off or put on over a full-body harness, gloves of any kind, and a water bottle for each participant.
Are there picnic tables?
Not at this time. Commons Beach is 1 mile away in Tahoe City with facilities for your whole family before or after your session.
Do I have to participate on the courses with my child?
No, you may supervise your child from the ground, for which there is no charge. If you have a child on the Flying Squirrel Courses and another on the Monkey Courses, an adult must be present at both locations.
Can I bring my dog?
While we are all dog lovers, we cannot allow dogs on the property on or off leash during session times. Please respect this request. Service dogs are the only exception.
Our helmets are not equipped with Go-Pro mounts. If you bring your own mount, please allow time before your session to get this affixed to the helmet, and realize that it will be left behind and not removed. You may also wear your own helmet with Go-Pro attached if it meets safety regulations.
Please plan to arrive to your session 15 minutes prior to your start time to sign in and process waivers. As we are often sold out, late arrivals will not be able to reschedule or move to a later session, add time to a session, and we will not be able to pro-rate or offer refunds. It is necessary that you are harnessed and attend ground school with the other participants in your session. Please be aware of road construction delays and a marked increase in the volume of traffic from May to September and again from December-March, which can add at least half an hour to your drive time from anywhere around the lake.
Are the Flying Squirrel courses easier than the Monkey courses?
Not necessarily, the Flying Squirrel courses use a different safety system (continuous belay) that allows us to accommodate younger children. There are 3 different levels of courses at the Flying Squirrel zone, beginner, intermediate, and advanced. The Monkey course zone also has a beginner course, 3 intermediates, and an advanced course. The Flying Squirrel zone is not a prerequisite for the Monkey courses, it is most suitable for younger kids and the parents that want to go with them.
How is this different than a zip line or canopy tour/zip line tour?
An Aerial Adventure Park (aerial trekking course) is much more active that doing a zip line or zip line tour. You will be busy the entire 2+ hours. There are many ladders, wobbly and shaky bridges, and some zip lines. This is not a “ride.” You are fully involved and engaged and may be sweaty, dirty, and smiling afterwards. We hear feedback that people did not expect such a workout.